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Cochrane history: Lobbying for a call centre

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Our look at Cochrane history this week brings us to the time in February, 1998 when the local economic development corporation was selling the town as a potential host to an inbound call centre.

Library archivist Ardis Proulx-Chedore reads a quote from the front page story on the Cochrane Times.

“’We’re trying to develop a turnkey operation to lease out to a company,’ explained Paul Bradette, Cochrane’s economic development manager. ‘It’s really going well.’”

Bradette felt that a call centre would employ between 50 and 80 customer service agents for a large company.

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In this next excerpt, Bradette explained that major companies often relied on such a centre to help it with customer service on a contract basis.

“’The next time you’re calling a 1-800 for a major company, ask where you are calling,’ Bradette said, ‘chances are you’re talking to an independent company.’”

If you’re researching Cochrane history, your one-stop resource is the public library’s archives department.

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